Business Protection & Refund Policy

We are committed to delivering great service while protecting our business in accordance with the Australian Consumer Law (ACL). This policy outlines your responsibilities and our legal rights when dealing with refunds, returns, and situations where goods are delivered after a refund has been processed.

1. Goods Received After Refund

If you receive a full or partial refund and later also receive the product, you must either:

• Return the item using our prepaid return shipping label
• Or repay the refunded amount in full

Keeping both the goods and the refund is considered a violation of fair trading obligations and may result in debt recovery proceedings.

2. Payment Obligation & Invoicing

If repayment is not received within the stated invoice timeframe:

• Your case may be referred to a licensed debt collection agency
• You may incur late fees and collection costs
• The unpaid amount may be reported to credit agencies, affecting your:
• Credit card and personal loan approvals
• Rental applications
• Buy Now Pay Later (e.g. Afterpay, ZipPay)

3. Return Process

When a return is required, we will provide a prepaid label. Customers must:

• Print the return shipping label
• Attach it securely to the package
• Drop it off at the specified location within 7 business days

Failure to do so may result in further action.

4. Fraud Prevention & Misuse

We reserve the right to take action in cases of:

• Repeated false claims
• Refusal to return products after refund
• Courier tracking manipulation
• Deliberate misuse of our refund policies

Such behavior may be reported to consumer protection authorities or police if necessary.

5. Chargeback & Payment Disputes

Unjustified chargebacks after receiving goods or refunds are prohibited. In such cases we may:

• Challenge the dispute with your bank or payment provider
• Blacklist your account
• Take legal action if fraud is suspected

6. Dispute Resolution

If you disagree with a decision, please contact us within 5 business days. Unresolved disputes may be referred to consumer authorities or resolved through a small claims process.

7. Shipping & Delivery Disclaimer

• We are not liable for courier delays once an item has been dispatched
• Tracking is provided and updated as per the courier’s system
• Refunds are not issued solely due to shipping delays unless confirmed lost by the courier

8. Consent & Data Sharing

By placing an order, you agree that:

• We may contact you via phone/email to resolve payment or return matters
• Your contact and debt details may be shared with a third-party recovery agency if necessary

We adhere to the Australian Privacy Principles (APPs) when handling your personal information.

9. Legal Framework

This policy is governed by the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL). It also complies with state-based Fair Trading Acts and the Privacy Act 1988.

📩 Need Help?

If you have questions or need to resolve an issue, please contact us as soon as possible.

Thank you for your cooperation and understanding.