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Welcome to Woolisi. These Terms of Service ("Terms") govern your access to and use of our websites at woolisi.com.au and woolisi.com (collectively, "the Website"), as well as any purchases you make through our store.

By accessing our Website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms form a legally binding agreement between you and Woolisi.

To use our Website and make purchases, you must:

• ✓ Be at least 18 years of age, or have the consent of a parent or guardian
• ✓ Have the legal capacity to enter into a binding contract in your jurisdiction
• ✓ Not be prohibited from purchasing our products under applicable law
• ✓ Provide accurate, truthful, and complete information when placing an order

We reserve the right to refuse service to anyone at our sole discretion, including restricting access from certain geographic regions where required by law or policy.

Creating an account is entirely optional. It unlocks additional features such as order history, saved addresses, and faster future checkouts. If you choose to register, you agree to:

• ✦ Provide accurate, current, and complete information during registration
• ✦ Maintain and promptly update your account information to keep it accurate
• ✦ Keep your password confidential and not share it with any third party
• ✦ Accept full responsibility for all activity that occurs under your account
• ✦ Notify us immediately at care@woolisi.com.au if you suspect unauthorized access to your account

Woolisi reserves the right to suspend or terminate any account that violates these Terms, engages in fraudulent activity, or provides false information, without prior notice.

We strive to present our products as accurately as possible. However, please be aware of the following:

• ✦Product Images: Colors and appearances may vary slightly due to monitor settings, screen resolution, and photographic lighting conditions.
• ✦Product Descriptions: We make every effort to ensure accuracy, but we do not warrant that descriptions are error-free, complete, or current.
• ✦Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at any time.
• ✦Stock: If a product becomes unavailable after your order is placed, we will notify you promptly and offer a full refund, store credit, or an alternative product.

All prices displayed on our Website are in the currency shown at checkout and are subject to change without notice. The following pricing terms apply:

• ✦Taxes & Duties: Prices may or may not include applicable taxes (e.g., GST for Australian customers). International customers are responsible for any customs duties, import taxes, or fees imposed by their country.
• ✦Pricing Errors: In the event of a pricing error, we reserve the right to cancel or adjust any affected orders. We will notify you and offer a full refund if we are unable to honor the listed price.
• ✦Promotional Prices: Discount codes and promotional offers are valid for a limited time and cannot be applied retroactively. Only one discount code may be used per order unless stated otherwise.
• ✦Payment Methods: We accept major credit/debit cards and other payment methods displayed at checkout. All transactions are processed securely through our payment providers. We do not store your full payment card details.

When you place an order on our Website, the following process and conditions apply:

• ✦Order as Offer: Placing an order constitutes an offer to purchase. A contract is formed only when we send an order confirmation email and the payment is successfully processed.
• ✦Order Confirmation: You will receive a confirmation email with your order details. Please review it immediately and contact us if there are any errors.
• ✦Order Cancellation by Customer: Orders may be cancelled within 24 hours of placement by contacting us at care@woolisi.com.au. Cancellations are not guaranteed once an order has been dispatched for fulfillment.
• ✦Right to Cancel by Woolisi: We reserve the right to refuse or cancel any order at our discretion — including due to suspected fraud, pricing errors, stock issues, or policy violations — with a full refund issued promptly.
• ✦Address Accuracy: You are responsible for providing a correct and complete shipping address. Woolisi is not liable for delays or losses resulting from inaccurate address information provided at checkout.

We work with trusted fulfillment and logistics partners to deliver your orders. The following terms apply to all shipments:

• ✦Processing Time: Orders are typically processed within 1–5 business days. Processing times may be longer during peak seasons, sales events, or public holidays.
• ✦Delivery Timeframes: Estimated delivery times are provided as a guide only and are not guaranteed. Delivery times vary by destination and carrier and may be affected by customs clearance, weather, or carrier delays.
• ✦Tracking: A tracking number will be provided via email once your order is dispatched. Use this to monitor your shipment's progress.
• ✦International Shipping: International orders may be subject to customs inspections, import duties, and taxes imposed by the destination country. These charges are the sole responsibility of the customer.
• ✦Lost or Delayed Shipments: If your order has not arrived within the estimated timeframe, please contact us at care@woolisi.com.au. We will investigate and work with you to resolve the issue.
• ✦Risk of Loss: Title and risk of loss pass to you upon handover to the carrier. Woolisi is not responsible for loss or damage after the order has been dispatched, but we will assist in resolving carrier-related issues where possible.

Your satisfaction is our priority. Please review our return and refund conditions carefully:

To initiate a return or refund, email care@woolisi.com.au with your order number and photos of the issue. We will respond within 14 business days.

All content on the Woolisi Website — including but not limited to the brand name, logo, product images, text, graphics, designs, icons, and software — is the exclusive property of Woolisi or its licensors and is protected by applicable copyright, trademark, and intellectual property laws worldwide.

• ✦ You may not reproduce, copy, distribute, sell, or exploit any content from our Website without prior written permission from Woolisi.
• ✦ The Woolisi name and logo are trademarks of Woolisi. Unauthorized use of our trademarks is strictly prohibited.
• ✦ You are granted a limited, non-exclusive, non-transferable license to access our Website for personal, non-commercial use only.

When using our Website, you agree not to:

• ✦ Use the Website for any unlawful purpose or in violation of any applicable laws or regulations
• ✦ Submit false, misleading, or fraudulent information, including payment details or shipping addresses
• ✦ Attempt unauthorized access to any part of the Website, our servers, or any connected systems
• ✦ Use automated tools, bots, scrapers, or crawlers to extract data from our Website
• ✦ Post or transmit harmful, offensive, defamatory, or misleading content through any feature of our Website
• ✦ Engage in chargeback fraud, resale of items purchased using promotional pricing, or any form of abuse of our policies

Violation of these terms may result in immediate termination of your account, cancellation of orders, and legal action where appropriate.

Our Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, Woolisi disclaims all warranties, including but not limited to:

• ✦ Warranties of merchantability, fitness for a particular purpose, or non-infringement
• ✦ That the Website will be uninterrupted, error-free, secure, or free from viruses or harmful components
• ✦ That any information or content on the Website is accurate, reliable, current, or complete

To the maximum extent permitted by applicable law, Woolisi and its directors, employees, partners, suppliers, and service providers shall not be liable for:

• ✦ Any indirect, incidental, special, consequential, or punitive damages
• ✦ Loss of profits, revenue, data, goodwill, or business opportunities arising from your use of our Website or products
• ✦ Delays or failures in delivery caused by third-party carriers, customs, or events outside our control (force majeure)
• ✦ Any damage arising from unauthorized access to or use of our servers or any personal information stored therein

Where liability cannot be excluded by law, our total liability to you shall not exceed the amount you paid for the specific order giving rise to the claim.

These Terms are governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles. For customers in other countries, mandatory consumer protection laws of your jurisdiction may also apply.

Dispute Resolution: We encourage you to contact us first at care@woolisi.com.au to resolve any disputes informally before pursuing formal action. We commit to responding to all disputes within 14 business days.

If a dispute cannot be resolved informally, both parties agree to attempt mediation in good faith before initiating formal legal proceedings. Any unresolved legal proceedings shall be subject to the courts of Australia.

If you have any questions about these Terms of Service, wish to report a concern, or need assistance with an order, our team is here to help.

These Terms of Service were last updated on May 11, 2026. We reserve the right to update or modify these Terms at any time. Continued use of our Website after changes constitutes your acceptance of the revised Terms.

Woolisi

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