Privacy Policy

Effective Date: May 11, 2026  |  Last Updated: May 11, 2026

Your privacy matters to us. This policy explains how Woolisi collects, uses, and protects your information.

Welcome to Woolisi ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us in any way.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy. If you do not agree with any terms of this policy, please discontinue use of our services.

We collect personal information that you voluntarily provide when you register, make a purchase, contact us, or interact with our store. This includes:

Personal Identification Information

• ✦ First name and last name
• ✦ Email address
• ✦ Phone number
• ✦ Account username and password (stored in encrypted form)

Transaction & Order Information

• ✦ Order details (items purchased, quantities, prices, product specifications)
• ✦ Shipping address (street, city, state/province, postal code, country)
• ✦ Billing address
• ✦ Payment information (processed securely — we do not store full card numbers)
• ✦ Order confirmation numbers and transaction references

Automatically Collected Information

• ✦ IP address and approximate geographic location
• ✦ Browser type, version, and language settings
• ✦ Device type and operating system
• ✦ Pages visited, time spent, clickstream data, referring and exit URLs

We use the personal information we collect for the following lawful purposes:

• ✦Order Fulfillment: To process, confirm, and arrange delivery of your orders through our fulfillment partners.
• ✦Customer Communication: To send order confirmations, shipping notifications, tracking updates, and respond to your inquiries.
• ✦Account Management: To create and manage your customer account and maintain your purchase history.
• ✦Payment Processing: To authorize and process payment transactions securely through our payment providers.
• ✦Marketing & Promotions: To send promotional emails, newsletters, and offers where you have given consent. You may opt out at any time.
• ✦Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• ✦Legal Compliance: To comply with applicable laws, regulations, legal processes, and to enforce our terms and policies.
• ✦Service Improvement: To analyze usage patterns, troubleshoot issues, and improve our website and customer experience.
• ✦Dispute Resolution: To resolve disputes, enforce agreements, and protect the rights of Woolisi and its customers.

We may share your personal information with trusted third parties in the following circumstances. We do not sell your personal information to any third party for their own marketing purposes.

Fulfillment & Logistics Partners

To complete and deliver your order, we share the following information with our fulfillment and shipping partners:

• ✦ Full name (first and last name)
• ✦ Email address
• ✦ Phone number
• ✦ Shipping address and billing address
• ✦ Order details (items, quantities, specifications, and any delivery instructions)

Payment Processors

Billing information and payment details are shared with our secure payment processors (e.g., Shopify Payments, PayPal, Stripe) solely for the purpose of completing your transaction.

Marketing & Analytics Platforms

We may share limited information (such as email address or hashed identifiers) with advertising and analytics platforms to deliver relevant ads and measure campaign performance, subject to your consent preferences.

Legal & Regulatory Authorities

We may disclose your information when required by law, court order, or government authority, or to protect the legal rights, safety, and property of Woolisi, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

Our store is built on the Shopify platform. Shopify may collect and process your data as part of providing their e-commerce infrastructure. We encourage you to review Shopify's Privacy Policy at shopify.com/legal/privacy.

We may also integrate with the following categories of third-party services, each governed by their own privacy policy:

• ✦Shipping & Courier Services: To deliver your orders. They receive your name, shipping address, phone number, and order details.
• ✦Email Marketing Services: Such as Klaviyo or Mailchimp, used to send transactional and promotional emails. These platforms may process your email address and engagement data.
• ✦Customer Support Tools: Such as Gorgias or Zendesk, used to manage and respond to your support requests.
• ✦Analytics Providers: Such as Google Analytics and Meta Pixel, to understand how visitors interact with our store. These tools may use cookies and similar technologies.
• ✦Advertising Platforms: Such as Google Ads and Meta Ads, which may receive anonymized or hashed data to show you relevant advertisements.

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before providing them with personal information.

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and gather analytics about how our store is used.

• ✦Essential Cookies: Required for the website to function — including shopping cart, checkout session, and login.
• ✦Performance & Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• ✦Functional Cookies: Remember your preferences (e.g., language, currency) to improve your experience.
• ✦Advertising & Targeting Cookies: Used to show relevant ads on other platforms (e.g., Meta Pixel, Google Ads). These may track activity across websites.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

• ✦Order & Transaction Data: Retained for a minimum of 7 years to comply with financial and tax regulations.
• ✦Customer Account Data: Retained while your account is active and up to 2 years after account closure, unless a longer period is required by law.
• ✦Marketing Data: Retained until you opt out, unsubscribe, or request deletion.
• ✦Support Communications: Retained for up to 3 years following resolution of the inquiry or dispute.

When your data is no longer needed, we will securely delete or anonymize it so it can no longer be associated with you.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• ✦ SSL/TLS encryption for all data transmitted between your browser and our website (HTTPS)
• ✦ Secure, encrypted storage of account credentials
• ✦ Restricted access to personal data — only authorized personnel who require it to perform their functions
• ✦ PCI-DSS compliance via our payment processors for all payment card transactions

No method of electronic transmission or storage is 100% secure. In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law.

Depending on your location, you may have the following rights regarding your personal information:

• ✦Right to Access: Request a copy of the personal information we hold about you.
• ✦Right to Correction: Request correction of inaccurate or incomplete personal information.
• ✦Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions (e.g., retention of order records for tax purposes).
• ✦Right to Data Portability: Request your data in a structured, machine-readable format.
• ✦Right to Object: Object to our processing of your data for direct marketing purposes.
• ✦Right to Withdraw Consent: Where we rely on your consent, withdraw it at any time without affecting prior lawful processing.
• ✦Right to Opt-Out of Marketing: Unsubscribe from our emails at any time using the unsubscribe link in any email, or by contacting us directly.

To exercise any of these rights, please contact us at care@woolisi.com.au. We will respond within 14 business days.

Our website and services are not directed to individuals under the age of 16 years. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at care@woolisi.com.au. Upon verification, we will promptly delete such information from our records.

Woolisi operates globally and may transfer, store, or process your personal information in countries other than your own — including countries where our fulfillment and service partners are located. These countries may not have the same data protection laws as your home jurisdiction.

When we transfer personal information across borders, we take steps to ensure an adequate level of protection, including entering into data processing agreements with our service providers and relying on approved international transfer mechanisms where required by applicable law.

By using our services, you acknowledge that your personal information may be transferred to and processed in countries outside your own jurisdiction.

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, post a notice on our website or notify registered customers via email.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to resolving any issues promptly and transparently. We will respond to your request within 14 business days.

For unresolved privacy complaints, you may contact your local data protection or consumer protection authority. Australian residents may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. EU/UK residents may contact their national supervisory authority. California residents may contact the California Privacy Protection Agency (CPPA).

© 2026 Woolisi. All rights reserved.  ·  Privacy Policy  ·  woolisi.com.au  ·  woolisi.com