Privacy policy
Privacy Policy
Choose your region below to view the privacy rights that apply to you.
Where are you based?
Every region is covered. Select yours to see the rights that apply to you.
Who we are
Woolisi ("we", "our", "us") operates woolisi.com, woolisi.co.uk and woolisi.com.au. This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.
It applies wherever you're shopping from. The section for your region below sets out the specific rights available to you.
Questions about anything here? Email care@woolisi.com.au and a person will reply.
What we collect
You give us
- ◆ Name, email address and phone number
- ◆ Delivery and billing addresses
- ◆ Order details — items, sizes, shades, quantities
- ◆ Account login details, stored encrypted
- ◆ Anything you send us in an email or support message
Collected automatically
- ◆ IP address and approximate location
- ◆ Device, browser and operating system
- ◆ Pages viewed, time on site, and how you arrived
- ◆ Cookie and pixel identifiers
Payment details
Card payments are handled by our payment providers. We never see or store your full card number. We receive only a confirmation, the last four digits, and the billing address.
We don't collect sensitive categories. We don't ask for health data, biometric data, or government identity numbers, and we don't want them — please don't send them to us.
How we use it
- ◆ Fulfilling your order — processing payment, arranging delivery, sending tracking.
- ◆ Talking to you — order confirmations, delivery updates, replies to your questions.
- ◆ Your account — keeping your details and order history where you've created one.
- ◆ Returns and refunds — assessing requests and processing refunds.
- ◆ Marketing — sending offers and news where you've asked to hear from us. You can stop this at any time.
- ◆ Improving the store — understanding which pages work, fixing what doesn't.
- ◆ Preventing fraud — spotting suspicious orders and protecting against abuse.
- ◆ Meeting legal obligations — tax records, accounting, and responding to lawful requests.
Who we share it with
We don't sell your personal information. We share it only with the companies that help us run the store, and only what they need.
- ◆ Our store platform — Shopify hosts the website and processes orders.
- ◆ Payment providers — to take payment and prevent fraud.
- ◆ Fulfilment and shipping partners — your name, address, phone and order contents, so your parcel can be packed and delivered.
- ◆ Email and support tools — to send order updates and manage your messages.
- ◆ Analytics and advertising platforms — Meta (Facebook and Instagram), TikTok and Google, to measure how our ads perform and to show you relevant ones, where you've consented.
- ◆ Professional advisers and authorities — where the law requires it, or to protect our legal rights.
- ◆ A buyer — if the business is ever sold or merged, your information may transfer as part of it.
Everyone we share data with is bound by contract to protect it and to use it only for the service they provide to us.
Advertising and measurement
You may have found us through an ad. To run those campaigns we work with Meta (Facebook and Instagram), TikTok and Google.
What they receive
- ◆ A record that you visited, viewed a product, or completed a purchase
- ◆ Your email address in hashed form — scrambled so it can't be read, and used only to match you to an existing account on their platform
- ◆ Cookie and device identifiers
This lets us see which ads lead to sales and avoid showing you ads for something you've already bought.
Turning it off. You can decline advertising cookies in your browser, adjust ad settings inside your Meta, TikTok or Google account, or email us and we'll exclude you from ad targeting.
Cookies
Cookies are small files stored on your device. We use four kinds:
Essential
Your cart, your checkout session, staying logged in. The store won't work without these.
Functional
Remembering your currency, language and preferences.
Analytics
Understanding which pages are used and where people get stuck.
Advertising
Set by Meta, TikTok and Google so we can show you relevant ads and see which ones led to a sale.
You can clear or block cookies in your browser settings, though the store may not work properly without the essential ones.
Where your local law requires it, we ask for your consent before setting analytics or advertising cookies, and you can change your mind at any time.
How long we keep it
- ◆ Order and payment records — 7 years, to meet tax and accounting requirements.
- ◆ Account details — while your account is open, then up to 2 years.
- ◆ Marketing lists — until you unsubscribe or ask us to delete you.
- ◆ Support emails — up to 3 years after the matter is closed.
- ◆ Website analytics — up to 26 months.
After that we delete it, or strip out anything that identifies you.
Keeping it safe
- ◆ Everything between your browser and our site is encrypted (HTTPS).
- ◆ Passwords are stored hashed, never in readable form.
- ◆ Access to customer data is limited to people who need it to do their job.
- ◆ Card payments run through PCI-DSS compliant providers.
No system is perfectly secure. If a breach ever affects your information, we'll tell you and the relevant authority as quickly as the law requires.
Where your information goes
We work with suppliers and service providers in different countries, so your information may be stored or processed outside the country you live in.
Wherever it goes, we put contractual protections in place with each provider and use approved transfer mechanisms where our law requires them.
The protections travel with your data. Your rights under this policy apply no matter which country your information is processed in.
Children
Our store isn't intended for anyone under 16, and we don't knowingly collect information from children. If you're a parent or guardian and think your child has given us their details, email care@woolisi.com.au and we'll delete them.
Your region
United Kingdom
Your rights in the UK
Under UK data protection law you can ask us to:
- ◆ Give you a copy of the personal information we hold about you
- ◆ Correct anything that's wrong or incomplete
- ◆ Delete your information, where we don't need to keep it
- ◆ Restrict what we do with it while a query is sorted out
- ◆ Send it on to you or another provider in a portable format
- ◆ Stop using it for marketing, at any time
- ◆ Withdraw consent where you gave it, without affecting what came before
Why we're allowed to process your data
- ◆ To perform our contract — taking and delivering your order.
- ◆ Legitimate interests — running the store, preventing fraud, improving the service.
- ◆ Consent — marketing emails and non-essential cookies.
- ◆ Legal obligation — tax and accounting records.
Email care@woolisi.com.au to use any of these. We'll respond within one month and won't charge you.
If you're not happy with how we've handled things, you can raise it with the Information Commissioner's Office, the UK's data protection regulator. We'd appreciate the chance to put it right first.
Your region
Europe
Your rights under the GDPR
If you're in the European Economic Area, you can ask us to:
- ◆ Give you a copy of the personal information we hold about you
- ◆ Correct anything that's wrong or incomplete
- ◆ Erase your information, where we don't need to keep it
- ◆ Restrict what we do with it while a query is resolved
- ◆ Transfer it to you or another provider in a portable format
- ◆ Object to processing based on our legitimate interests, and to marketing at any time
- ◆ Withdraw consent where you gave it, without affecting earlier processing
Our lawful bases
- ◆ Contract — taking payment and delivering your order.
- ◆ Legitimate interests — running and improving the store, preventing fraud.
- ◆ Consent — marketing emails and non-essential cookies.
- ◆ Legal obligation — tax and accounting records.
Email care@woolisi.com.au to exercise any of these. We'll respond within one month, free of charge.
You can also lodge a complaint with the data protection authority in your country. We'd rather hear from you first and fix it ourselves.
Your region
United States
Your rights in the US
Privacy rights in the US depend on your state. We extend the following to every US customer, wherever you live:
- ◆ Know what personal information we've collected about you and who we shared it with
- ◆ Get a copy of that information
- ◆ Correct anything inaccurate
- ◆ Delete it, subject to records we're legally required to keep
- ◆ Opt out of targeted advertising
- ◆ Not be discriminated against for exercising any of these — same prices, same service
We don't sell your data
We don't sell personal information for money. Some advertising cookies may count as "sharing" under certain state laws — you can switch these off in your browser or by emailing us.
California, Virginia, Colorado, Connecticut and other states with privacy laws
If your state gives you rights beyond the list above — including the right to appeal a decision we make, or to authorise an agent to act for you — those apply too, and we'll honour them. Email care@woolisi.com.au and we'll respond within 45 days.
We may need to verify who you are before acting on a request. Usually that just means confirming details from a previous order.
Your region
Australia
Your rights in Australia
We handle personal information in line with the Australian Privacy Principles. You can:
- ◆ Access the personal information we hold about you
- ◆ Correct anything that's inaccurate, out of date or incomplete
- ◆ Ask us to delete information we no longer need
- ◆ Opt out of marketing at any time, through the unsubscribe link or by emailing us
- ◆ Deal with us anonymously for general enquiries, where it's practical
- ◆ Make a complaint if you think we've mishandled your information
Email care@woolisi.com.au. We'll acknowledge your request quickly and respond within 30 days.
If we can't resolve a privacy complaint to your satisfaction, you can escalate it to the Office of the Australian Information Commissioner, Australia's privacy regulator.
Your region
New Zealand
Your rights in New Zealand
We handle personal information in line with the Information Privacy Principles under New Zealand's Privacy Act. You can:
- ◆ Access the personal information we hold about you
- ◆ Request a correction if something is wrong — and if we don't make it, ask us to note your request on the record
- ◆ Ask us to delete information we no longer need
- ◆ Opt out of marketing at any time
- ◆ Make a complaint about how we've handled your information
Email care@woolisi.com.au. We'll respond within 20 working days.
If you're not satisfied with our response, you can take a complaint to the Office of the Privacy Commissioner.
Your region
Canada
Your rights in Canada
We handle personal information in line with Canadian federal privacy law and applicable provincial legislation. You can:
- ◆ Access the personal information we hold about you and know how it's been used
- ◆ Correct anything inaccurate or incomplete
- ◆ Withdraw consent for us to use your information, subject to legal and contractual limits
- ◆ Opt out of marketing at any time
- ◆ Ask us to delete information we no longer need
Quebec residents
You have additional rights, including the right to request that your information be transferred in a portable format and to ask about any automated decision-making. We don't currently make automated decisions about customers.
Email care@woolisi.com.au. We'll respond within 30 days.
If you're unhappy with our response, you can escalate to the Office of the Privacy Commissioner of Canada, or to your provincial privacy commissioner.
Your region
Rest of the world
Your rights, wherever you are
We don't limit privacy rights by geography. Whichever country you're shopping from, you can ask us to:
- ◆ Give you a copy of the personal information we hold about you
- ◆ Correct anything that's wrong
- ◆ Delete information we no longer need to keep
- ◆ Stop marketing to you, at any time
- ◆ Explain what we've collected, why, and who we shared it with
Email care@woolisi.com.au and we'll respond within 30 days.
Where the privacy law in your country gives you more than this policy sets out, that law applies and we'll honour it. If your country has a privacy regulator and you're unhappy with our response, you're free to take it to them.
Changes to this policy
We update this page when our practices change. The date at the top always shows the current version. If a change materially affects how we use your information, we'll say so on the website or by email.
Privacy enquiries
Talk to a person
Access requests, corrections, deletions, or just a question about what we hold — email us and we'll sort it.
care@woolisi.com.auwoolisi.com · woolisi.co.uk · woolisi.com.au
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